Best Practices Part II
- Part I - Introduction
- Part II - Advertising Dos and Don'ts
- Part III - Facing Creative Challenges
- Part IV - Why Do it and Does it Work? What About Backlash?
ADVERTISING DOs & DON'Ts:
Effective advertising takes many creative forms, and is intended to inspire, motivate, persuade and educate audiences often in new and refreshing ways. Our “Do’s and Don’ts” are not intended to be dictates but a useful tool to expand (rather than limit) creative thinking, and to enhance corporate messaging for all households and consumers, including lesbian, gay, bisexual and transgender (LGBTQ+) individuals. The information is based on professional trial and analysis from industry leaders.
A1.) DOs - Most Transformative
In Business/Strategy:
• Do consider integrating lesbian, gay, bisexual and transgender (LGBTQ+) people in general ad campaigns using tested business rationales such as showing diversity and welcoming all consumers. The simple power of inclusion works for many audiences.
• Do create LGBTQ+-inclusive campaigns for both LGBTQ+-media and general media whenever possible that are respectful to all.
• Do consider sponsoring and working with LGBTQ+ nonprofit organizations, if your company supports nonprofit causes. Sponsorships signal shared values, and can be helpful to understand GLBT sensibilities and community priorities.
• Do acknowledge that equal treatment of LGBTQ+ employees often is associated with companies practicing effective LGBTQ+ target marketing and LGBTQ+-inclusive general marketing.
• Do understand the value of including openly LGBTQ+ participants in focus groups for all advertising review, when possible, regardless of target audience.
• Do provide expert LGBTQ+ awareness training on a regular basis for advertising and marketing staffs.
A2.) DOs - Most Transformative
In Creative:
• Do recognize that LGBTQ+ people come from all races, ages, ethnicities, nationalities, incomes, political and religious affiliations, professions, physical abilities, and gender expressions, and whenever possible, incorporate such diversity into their representations. One size does not fit all.
• Do consider putting a twist on the old clichés of LGBTQ+ stereotypes, homophobia, and transphobia.
• Do try to integrate LGBTQ+ characters as individuals and couples into "slice-of-life" and "everyday" depictions that reflect our diverse society.
• Do include real, openly LGBTQ+ celebrities, athletes, and everyday people.
• Do choose inclusive and appropriate references to romantic relationships, families, and individuals that are not exclusively hetero-centric.
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B1.) DOs - Basic Standards
In Business/Strategy:
• Do understand that LGBTQ+ people are increasingly accepted by society and that insensitive messaging will be ineffective if not damaging.
• Do understand that few consumers will shun your brand for being LGBTQ+ friendly.
• Do recognize that LGBTQ+ people already are your customers.
• Do learn more about LGBTQ+ people, their demographics, media habits, and brand preferences through qualified market research.
• Do understand it is important to test LGBTQ+-themed ads, including those emphasizing masculine or feminine characteristics, with GLBT perspectives and in focus groups.
• Do consider offering LGBTQ+ marketing strategies when appropriately pursuing niche/multicultural/diversity marketing.
• Do tap into LGBTQ+ employee groups and retain LGBTQ+ marketing specialists/agencies/consultants for experienced guidance.
• Do coordinate LGBTQ+ marketing campaigns with general marketing campaigns.
• Do prepare consistent, business-like responses to media and consumer inquiries about LGBTQ+-inclusive campaigns, focusing on business rationale, corporate values and the bottom line.
• Do identify the variety and number of business sectors creating LGBTQ+-friendly marketing campaigns.
• Do understand that best practices towards LGBTQ+ inclusion begin at the top, with the endorsement and participation of senior executives.
B2.) DOs - Basic Standards
In Creative:
• Do avoid using cliched and alienating LGBTQ+ stereotypes, homophobia, and transphobia.
• Do consider including LGBTQ+ characters or real people without sensationalism.
• Do become aware of the differences between cross-dressers/transvestites, transsexuals, male-to-females, female-to-males, "bad drag," androgyny, and female impersonators/drag queens.
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C1.) DON'Ts - Most Damaging
In Business/Strategy:
• Don't engage social conservatives in debate regarding LGBTQ+ issues, when criticized; business and respect for faith are separate issues.
• Don't waffle, modify or withdraw LGBTQ+-friendly campaigns. Be consistent and principled.
• Don't avoid addressing missteps of legitimate LGBTQ+ concerns.
• Don't hyperventilate about backlash and boycott threats. Experience shows most provocation is politically-motivated, and intended for near-term shock and awe. Companies find these episodes almost always blow over quickly.
C2.) DON'Ts - Most Damaging
In Creative:
• Don't use LGBTQ+ stereotypes, themes, or people, as a device to elicit shock, humor, or titillation.
• Don't use horrified or violent revulsion to references of homosexuality or transgender people.
• Don't label or degrade gay men or lesbians as sexual predators.
• Don't use sexuality in a degrading way to characterize same-sex affection and intimacy – or associate sexual practices with gays and lesbians differently than with heterosexuals.
• Don't characterize transgender people as deceptive, scary, or freakish.
• Don't characterize bisexuals as cheaters.
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D1.) DON'Ts - Needing Improvement
In Business/Strategy:
• Don't create LGBTQ+-sensitive messaging and imagery without testing independently with appropriate LGBTQ+ perspectives and/or focus groups.
• Don't limit campaign feedback to one or two LGBTQ+ employees.
• Don't simply conclude that the average person and mainstream, national audiences will reject LGBTQ+-friendly ads.
• Don't presume LGBTQ+-friendly campaigns require disproportionately large budgets.
D2.) DON'Ts - Needing Improvement
In Creative:
• Don't use LGBTQ+ stereotypes without understanding the sensitivities and risks.
• Don't challenge the masculinity of men or femininity of women without understanding the sensitivities and risks.
• Don’t use nonconformity to traditional gender roles for easy laughs.
• Don't marginalize and portray lesbians solely as straight-male fantasies.
