WHERE SUCCESSFUL ADVERTISING MEETS LGBT EQUALITY

Orbitz, New Boyfriend

Members:

On a game show, a colorful door turns, revealing a man in a lavender shirt. The announcer says, "HE'S a travel editor from Miami!" The man femininely grabs his chest in mock surprise.

As door number two swings around, revealing a tall, handsome fellow with another clinging to his shoulder, the announcer says, "HE'S got a new boyfriend!"

"And this is Take On Orbitz," he continues, "the game that pits other travel services against Orbitz.com."

The host, game show favorite Wink Martindale (from "Tic-Tac-Dough"), walks on stage. "Today's contestants need a hotel in San Francisco with a mini-bar and gym," he says as the display behinds him lists the amenities in typical game-show fashion. The unseen audience gasps at the challenge.

The couple and travel editor face off, each with a computer trying to make their vacation plans the fastest through online booking. The new boyfriend is still hanging off his beau, playfully distracting him from typing by toying with his ear and rubbing his shoulders. (The set-up is that a travel editor should be a wiz at booking, while the distracted couple should not be, but they use Orbitz.com.) The couple wins, despite the "handicap" of new love.

The couple high-fives and hugs, while the travel editor is peeved at being shown up.

"Orbitz makes it fast and easy to find the right gay-friendly hotel," explains the host. The new boyfriend runs over to Martindale and hugs him, to which Martindale remarks: "I like that!"

The ad ends with the URL, www.orbitz.com/gaytravel.

This is the third dedicated gay commercial from Orbitz, which also does gay print media advertising. The company was able to uniquely determine exactly how many gay customers they had because of a dedicated Gay Travel section, which it calls a microsite, found on the home page along with other specialized travel interests. The company says it was the first general travel site to feature a gay section.

“Orbitz continues to make diversity a priority via our extensive gay travel microsite as well as in our marketing efforts and community outreach,” Mitch Truwit, president and CEO at Orbitz in Chicago, told Commercial Closet.

“Gay and lesbian travelers are an important, valued audience for travel and leisure companies,” he says, noting that 10% of Orbitz's customers are gay and lesbian. “Airlines and hotels across the globe ask us how they can be featured on Orbitz's gay travel microsite because they too recognize that gay travelers are some of their best customers.”

Explaining the ad concept, Truwit says, “In focus groups, Orbitz users kept telling us how much easier it is to find the right option using Orbitz. So using the classic game show format in our advertising demonstrates in a fun way.”

User Comments
Bill
I hate to be a buzz kill but this ad is a huge turnoff. Let's have more ads showing people who are incidentally gay. Using broad campy effeminate stereotypes not only offends me, but I feel it sets us back.

Joe
Why is it in commercials bald people are very frequently used as the villains or people you are not rooting for? Am I the only one who has noticed this?

Katherine Firmin
This commercial gives the impression that gay couples are immature and down right stupid. Is this the image you were looking for? I was not impressed at all.

Jamie
I think the ad is cute. Yesn the characters are a bit queenie and campy, but in a lighthearted way. Many commercials exaggerate the characters to make them funnier and more memorable. Both me and my partner thought it was funny -- it laughs with us and not at us. I like orbitz.com even more now.

Anonymous
While I certainly understand not wanting to be portrayed as campy or effeminate (I'm a gay guy and I like power tools!), I think this ad ROCKS. I did a classic double take when I heard the words 'and he's got a new boyfriend' coming out of my TV. I think it's great when a company steps forward and embraces the fact that gays and lesbians are people too, we have money, we have jobs, and we like to travel! So what if they jokingly harnessed some stereotypes to make the ad more appealing? Just because YOU may not be 'that way' doesn't mean there aren't people out there who are. My friends (straight and gay) all loved the ad, and would shop Orbitz or any other company that was this bold.

T. Rees
This most recent ad is embarrassing. We gay men only consider a highly gay-populated destination, a mini-bar and, of course, a gym! Come on! Enough of the stereotypes! Give us some credit.

Anonymous
How sad that a commercial like this is considered acceptable. Apparently, some think morals can be thrown out in a heartbeat. This commercial is very offensive to my family and my friends. We won't be using Orbitz again.

Ben
That ad was absolutely terrible. I'm so tired of all these stereotypes that are being perpetuated. It's this kind of crap that makes it so hard for all of us. If this is the "what the future of gays in commercials will look like", I'd rather do without. "Part of a larger whole" my ass.

BJ Paige
I totally agree that showing effeminate gay men doesn't do anyone any good, but at the same time, let's be real - that IS how most of us act, whether we like it or not. When I saw the commercial, I was struck by how unabashedly gay the characters were. This whole 'straight acting' thing is for the straights.

Mike
Yay for stereotypes. Hokiness, too.

Calder
I am really surprised at the reactions to this ad, because I found it to be so delightful. I understand that issues always affect people differently and that is why we (or any other group struggling for equality) can't be lumped together as a monolithic community; we are individuals with our own thoughts, feelings and beliefs, as the responses to the ad attest. Yes, I agree that the travel agent was the physical stereotype of the effeminate gay, but he was also a professional and serious. I did not perceive the young couple as a stereotype, but just in love; it would have shown the same way with a het couple, I believe. They jumped up and down and hugged each other and the host because they had won and were excited. I don't see that as campy and after he was hugged, Wink said, "I like that!" To show two men hugging and kissing and being playful together without a straight making faces or acting shocked but rather enjoying their intimate behaviour was really nice to see. I really felt it was a positive ad.

Steve
More prissy, nelly queens...really tired of it. Mini-bar, gym...not all of us.

E.R. Fette
I thought this Orbitz commercial was very funny. Camp and incidentally gay can be ok if it's done in good taste and I think Orbitz succeeded in this area.

David
Every straight person that sees this ad is going to think this is the "typical" gay person. This is very offensive and harmful to the gay community...and "yes," I do have a sense of humor.

Will
The ad is simply outstanding in its use of humor to spread a message of equality and acceptance for gay and lesbian customers. Nothing in this ad is demeaning or degrading but acknowledges a reality that gays are a market force and should be advertised to just like families, or honeymooners. I think this ad is just the latest in a long series of Orbitz ads that has used humor to effectively reach out to the community. The bottom line is this is an outstanding ad and we should offer nothing but praise to Orbitz for having the courage to create such an ad, in such a hostile environment.

Dean Morris
Tacky? Yes. Campy? Yes. Silly? Yes. And is that little agent cubbish and hairy, and looking at us too knowingly?

Grant
This ad surrenders to base stereotypes that conservatives hold firm: gay men as extremely feminine (travel editor); gay men as alcoholic and body obsessed (hotel must have mini bar and gym); and gay men as sexual pervert (the couple is in non-stop foreplay and one forcefully hugs host). In a similar manner to minstrelsy reified stereotypes of African-Americans, Orbitz's commercial cheaply reinforces stereotypes of gays. Despite good intentions, this ad horribly fails.

Dane
In order to make an ad gay themed, it must play off of every stereotype straights have of gays?

Andy
This is a great ad! I applaud Orbitz for taking a risk and showing other companies that it pays to speak directly to the gay community through customized content. The campy nature of the ad is playful and humorous. I don't find it at all offensive and, in fact, find the characters less stereotypical than those on "Will & Grace" or "The Amazing Race."

Meg Bernstein
This is hilarious. It's always awful to see how young women jump around and hug their spouses on these shows, but to see a man do if for the first time, makes it stand out. It's very funny.

Paul
This ad is great!

Richard Bevan
The fact that the ad plays on stereotypes is deeply offensive. More importantly, the portrayals continue to reinforce clichés that can only damage self esteem for many gay young people. I wonder if an ad promoting holidays for black people would get away focusing on stereotypical views of that community? I doubt it.

Jessie Olson
Yes, I suppose some gay men will say "Gay men don't act like that." Well, umm, the ones I know do. And just for showing a gay couple Tabber and I will travel wth Orbitz EXCLUSIVELY (until the other agencies wake up, at least, and then probably after that out of "loyalty"). Thanks Orbitz!!! Jess & Tab

Frederick Picroski
Gay or straight - sex should not be needed to sell such a service at all. Focus on great rates, savings, getting what you want and doing it yourself - like Expedia.com!(Even some of the Travelocity ads need to be pulled!)

Anonymous
I believe your product will sell to all facets of life without catering to the homosexual agenda.

Missy
Please get off the PC-wagon! This ad is as funny as the highly esteemed GEICO ads which mock Pro-Wresters, Fitness Gurus, Squirrels and Cave-Men. My girlfriend and I roared when we saw it and none of our straight friends who saw it revised their opinions about us or other gays. Lighten up and learn to laugh; it makes life so much nicer.

Danny
The ad is clever and funny and helps to raise the tolerance/acceptance bar for those of us who are campy and effeminate.

Dakota Selag
Stereotypes and clichés abound, this is another bad attempt at gay advertising. Why is the older bald guy the loser? Why are the young couple drinkers and gym bunnies? As well as overly horny? Give it a rest and portray us as we are, not as straight people think we might be. Orbitz loses on this attempt.

Scott
I think it's cute. The other guy is kinda cute as well. I also thought that last line Wink says, "I like that," was sort of a tease showing that Wink is open-minded and could possibly be "converted." I liked it.

Mike Baker
Thank you, on behalf of "queers" everywhere for perpetuating images of us being as girly and queeny as straight America assumes we all are! What a great way to have a "former" Orbitz fan make the jump to Travelocity!!